Last Updated: March 29, 2026

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Official Channel: vihaanproducts@gmail.com

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At Fanteezy, we curate "Unique and Useful" gifts intended to build relationships. Because our items are often sent directly to loved ones, we maintain a rigorous packing and dispatch standard to ensure every gift arrives in "Premium" condition.

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1. The "7-Day Planning" Recommendation

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To ensure your emotional gift arrives exactly when needed, we strongly advise placing your order at least 7 working days prior to your expected delivery date. While we prioritize Air Shipping, the final transit period is subject to regional courier logistics beyond our direct control.

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2. Damaged Item Protocol 

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We stand behind the quality of our curation. We offer refunds exclusively for items damaged during transit. To initiate a claim:

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• Step 1: Email fanteezyonline@gmail.com within 24 hours of delivery.

• Step 2: Include your Order Number and clear Photographic Evidence of the damaged product and its packaging.

• Step 3: Await a formal review from the Fanteezy Audit Team.

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3. The Return & Inspection Process

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If your damage claim is pre-approved:

• Customer Return: The customer is responsible for shipping the item back to our verified contact address.

• Verification: Once the return is delivered to our facility, it will undergo a manual inspection to verify the damage.

• Processing: Upon successful verification, a refund will be issued. Please note that standard shipping and specialized packing charges will be deducted from the final refund amount.

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4. Final Authority & Communication

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• Decision Rights: Naveen Kumar Mehta at www.Fanteezy.in) reserves the ultimate authority to determine refund eligibility based on the condition of the returned item and the evidence provided.

• Email-Only Support: To maintain a clear "Paper Trail" for your security and ours, all communications regarding refunds must be conducted via vihaanproducts@gmail.com. We do not provide telephonic or audio support for refund queries.